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Frequently Asked Questions

FAQ Topics


How long will delivery take?
How much is delivery?
Which courier do you use for deliveries?
Can you offer next day delivery?


Can I return my goods?


Do you accept PayPal as a payment method?
When will I be charged for my purchase?
How can I pay for my order?
What Currencies Do You Accept

Addressable Fire Alarm Equipment

What is the difference between an "addressable" system and a "conventional" one?
Do you have addressable panels in stock?


What is the Ni-Cad batteries main use?
What amp battery should I use for my fire alarm panel?
Can I use a sounder as a standalone solution?

Bells and Sounders

Can I use the motorised bell with a standalone alarm system?

Call Points

Can I use the Klaxon Boxer as part of a fire alarm system?
Which test key suits my Call Point?

Domestic Fire Alarms

Which type of domestic fire alarm should I install?
Lithium or Alkaline back-up?
Where should I install smoke alarms in my house?

Emergency Lighting

Do you stock a legend kit for the emergency light?


Which type of extinguisher suits my needs best?
Do you supply other sizes of extinguishers?

Fire Alarm Panels

What is the difference between 2 wire and 4 wire panels?
Can I use a Rafiki panel with other range of detectors?

Heat Detectors

Where should I use heat detectors?
Which of the heat detectors are standalone?


What materials are available for signs?
What if I cannot find the sign I am looking for?

Smoke Detectors

What is the difference between ionisation detector and optical detector?
Can I use the /Rafiki/ Hochiki/ Nittan detectors as a standalone detector?
Which detectors are compatible with my fire alarm panel?

Installation and Maintenance

Do you provide installation or maintenance if I purchase from your web shop?

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